Epic Artifacts

Terms and Conditions

TERMS & CONDITIONS:

 

OUR GUARANTEE:

Everything we sell is guaranteed to be 100% authentic and unaltered unless otherwise described in the description. All items are graded as accurately as possible. We provide detailed photos and descriptions so that the purchaser understands the quality and condition of the item. Our primary goal is to ensure our customers purchase with confidence and peace of mind.

PAYMENT:

We accept payment via Wire Transfer (IBAN),  Credit Cards (3% Surcharge), Personal Check, PayPal (3% Surcharge), Postal Money Order, Cashier’s Check and Western Union/ Money Gram. Please note that PayPal and Credit Card payments apply a 3% charge on all transactions. As such, all payments submitted through PayPal and Credit Cards for items purchased are subject to a corresponding 3% surcharge. Texas residents subject to 8.25% sales tax.

RETURN POLICY:

We work very hard to ensure our description and detailed photographs are accurate when offering an item. We offer a three-day inspection period. If you are not satisfied you may return the item(s) for a full refund less postage and fees. If an item was held in layaway, an additional 20% restocking fee will be withheld. To make a return, please take the following steps:

  • Epic Artifacts must be notified via the contact page or by phone: 972-757-0097 (Ryan Joyce); 443-695-4596 (David Wyatt) within three days of receiving an order.
  • The item(s) must be returned in the same condition as it was received. The cleaning, disassembly, or tampering of the purchased item(s) will thereby void the return policy.
  • There will be no refund on any item(s) not returned to Epic Artifacts. It is the buyer’s responsibility to ensure the item(s) is delivered to Epic Artifacts in the same condition as originally received. Please let us know if you have any questions regarding shipping methods when returning the item(s).

LAYAWAY POLICY:

We offer layaway plans for items that are $500 or higher in cost. We understand how expensive artifacts can be. We like to see layaway plans structured on a 3-6 month program, of the final list price. We request a minimum of 30% down payment, with the remaining payments made at the previously agreed intervals. We are very flexible and are willing to make the transaction seamless. If the payments are not made on time, or if full payment is not made by the close of the agreed time, a 20% restocking fee will apply. This fee will be withheld (which covers our losses for the time the item(s) were taken off the market), and the remaining balance returned to the buyer.

Additionally, if the client has received the item(s) from layaway and wishes to return it, they must follow the return policy. A 20% restocking fee will be withheld from the total before the funds are returned to the client.

SHIPPING:

We can ship via FedEx, UPS and USPS (US Mail). USPS is our preferred method of shipping unless stated otherwise by the customer. We will ship as soon as possible after your payment has been received. Most items are sent priority mail and require an adult signature. Please note that items shipped internationally will be subject to additional shipping fees.

Epics Artifacts assumes no liability for merchandise lost, stolen, damaged, or seized once shipped.  We do offer insurance options for our buyers, which we strongly recommend.

Please note:  The countries of France and Germany are considered high shipping risk due to the laws concerning material regarding symbols used in conjunction with crimes against humanity.  Because of these laws, we accept no responsibility for items seized by their respective customs agencies and cannot accept payment methods using PayPal or Credit Card.  Acceptable methods of payment for these countries are Bank Wire Transfer (IBAN), Western Union/ Money Gram, or US Dollars (US dollars sent by mail is at senders risk).

CONSIGNMENTS:

If you have a collection or a single item(s) you would like to consign, please let us know. Consignments are an outstanding method to return the investment of a collection after life events such as retirement, divorce or illness. If there are no time constraints, consignment will be the best financial choice.

Please contact via this link or Call: 972-757-0097 (Ryan Joyce) or 443-695-4596 (David Wyatt) to discuss different options that we have available for consignments.

 

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