OUR GUARANTEE:
Everything we sell is guaranteed to be 100% authentic and unaltered unless otherwise described in the description. All items are graded as accurately as possible. We provide detailed photos and descriptions so that the purchaser understands the quality and condition of the item. Our primary goal is to ensure our customers purchase with confidence and peace of mind.
PAYMENT:
We accept payment via Wire Transfer (IBAN), Credit Cards, Personal Check, PayPal, Postal Money Order, Cashier’s Check and Western Union/ Money Gram. Texas residents subject to 8.25% sales tax.
RETURN POLICY:
We work very hard to ensure our description and detailed photographs are accurate when offering an item. We offer a five-day inspection period. If you are not satisfied you may return the item(s) for a full refund less postage and fees. Items returned, or refunded, prior to us shipping the item to the customer are subject to processing fees as well as any fees incurred from PayPal or Credit Card transactions. If an item was held in layaway, an additional 20% restocking fee will be withheld. To make a return, please take the following steps:
LAYAWAY POLICY:
We offer layaway plans for items that are $500 or higher in cost. We understand how expensive artifacts can be. We like to see layaway plans structured on a 1-3 month program, of the final list price. For items above $5,000, the term will be evaluated on a case by case basis. We request a minimum of 30% down payment, with the remaining payments made at the previously agreed intervals. We are very flexible and are willing to make the transaction seamless. If the payments are not made on time, or if full payment is not made by the close of the agreed time, a 20% restocking fee will apply. This fee will be withheld (which covers our losses for the time the item(s) were taken off the market), and the remaining balance returned to the buyer.
Additionally, if the client has received the item(s) from layaway and wishes to return it, they must follow the return policy. A 20% restocking fee will be withheld from the total before the funds are returned to the client.
SHIPPING:
We can ship via FedEx, unless a APO Address. We will ship as soon as possible after your payment has been received. Most items are sent Express mail and require a direct Signature for items $500 and above. Please note that items shipped internationally will be subject to additional shipping fees.
Epics Artifacts assumes no liability for merchandise lost, stolen, damaged, or seized once shipped. We do offer insurance options for our buyers, which we strongly recommend.
Please note: The countries of Austria, France and Germany are considered high shipping risk due to the laws concerning material regarding symbols used in conjunction with crimes against humanity. Because of these laws, we accept no responsibility for items seized by their respective customs agencies and cannot accept payment methods using PayPal or Credit Card. Acceptable methods of payment for these countries are Bank Wire Transfer (IBAN), Western Union/ Money Gram, or US Dollars (US dollars sent by mail is at senders risk).
Selling Your Items:
If you have a collection or a single item(s) you would like to consign, please let us know. This is a great way to return the investment of a collection after life events such as retirement, divorce or illness. We are one of the very few dealers who can purchase large collections up front, making the experience simple and stress free.
Please contact via this link or Call: 972-757-0097 to discuss different options that we have available for consignments.
